Blog

You Get What You Pay For With SEO, Just Like With Everything Else

by

I wonder why so many businesses still think they can get quality SEO services by paying minimal costs. SEO is a skilled job, like anything it’s a discipline where a little bit of knowledge is dangerous.

SEO Ad

Some companies want SEO so they get a bunch of quotes, then they go for the lowest quote. They’ve got a huge site and a fair bit of competition. They want to rank nice and high in Google for the keywords that will bring them loads more sales and somehow no alarms go off in their heads when they get a quote which is 50% cheaper than what it should be.Real ad offering SEO

These companies think “Wow, Bargain!” But they might as well just burn that money because they’re not going to get anything for it.

That 50% less in costs means something. If it was a legitimate SEO company then the 50% wouldn’t be enough to cover their costs, they’d have to work at a loss to provide the service at that price.

This leaves five options:

  1. They’re SEO Scammers. They’re just going to take your money and do nothing at all except laugh at you when you can’t contact them again. If you can contact them again it’s because they realise they can get more money out of you before they clear off.
  2. They’re SEO Outsourcers. They’re outsourcing all of the work; paying some awful, way behind the times SEO’s who use cheap tactics with no longevity in a country where people will work for a fraction of the costs and will more likely get your site penalized than do anything of worth for you. You know the people they outsource to, it’s the guys who spam email you every day with guarantees of getting you to number one on Google for “ipod” for 15 rupees per month. *Note: Have you noticed every one of these companies always have 50+ experienced staff and multiple clients in the UK, USA and Australia.
  3. They’re SEO Pay-Per-Clickers. They either don’t differentiate between SEO and PPC or they do but they don’t care because they’ll get paid anyway. These are the people that tell you they do SEO but actually, they just do PPC and rely on the naivety of others not to tell the difference (then they get you “ranked” via sponsored listings for long obscure keywords that nobody searches).
  4. They’re SEO Half-a-Jobbers. They take the job knowing full well you’ll get nowhere near the amount of time or resources needed to get results that will get you anywhere. You’re paying for a package that basically takes about a day to complete plus some submissions to worthless directories and search engines nobody has ever heard of… oh and they’ll submit a sitemap for you. You won’t actually rank for anything, except your company name which you would have done anyway (that won’t stop them from trying to take the credit for it though).
  5. They’re SEO Amateurs. These are by far the most common. In fact they are the majority of companies offering SEO services. Mostly it’s not their fault; they have no idea that what they know is only a fraction of what they need to know.  These are people who are often web designers that up until recently stuck to web design and then decided to look into SEO to see what all the fuss is about. They read a book or two and a couple of blogs, then they start offering SEO as a service, clueless about the fact that 90% of what actually works in SEO cannot be found in those books or blogs (mainly because they all cover just the theory side of the very basics). The problem is these books all make out that once you’ve read them, that’s it you’re an expert now. No mention of the fact that there is so, so much more to it than that and it actually starts getting quite technical and complicated from there on. Of the millions of books on SEO out there I could probably count on just one hand the few that contain the scary, complex sounding words (which actually mean something quite simple) of: Cannibalization, Canonicalization, Pagination and phrases like Block Level Analysis, Class C Subnets and Latent Semantic Indexing. See that all sounds really harsh and isn’t, it’s just a little past the basics… it’s “intermediate” shall we say. Now, how many SEO’s out there know what they mean despite the words not being as complicated as they sound? If they don’t know what those mean then they’re not the experts they think they are, they’re amateurs and they give the SEO industry a bad name by offering services they know so little about.

Cheap SEO

So next time your company gets offered SEO services at a price that seems too good to be true, or you see ads like the examples I’ve used on this page (They’re real too, screen-grabbed off the SERP’s) Just remember… it is too good to be true! *Note: Even if one of those ads is talking about PPC, it’s still ridiculous!

Rant over.

A funny related post from Hoboweb (albeit from back in 2009 but still, shows things haven’t changed in the last couple of years).

42 Comments

  • Rich Best 629 days ago

    http://www.the-optimizers.co.uk

    Nice blog post bud! .. The most annoying thing for me to date is the old “We are affiliated with google”.. blah, blah.

    They should round up all the people who claim to be “affiliated with google” or offer “guaranteed 1st place rankings”, and stick them all in a massive cage and then…. Well just burn them.

    Im still getting emails from the indian companies that constantly wish me “GREETINGS OF THE DAY” and are ready to “…LET US AMAZE YOU WITH OUR WORK” .. And yes like you said, its always 50+ SEO professionals! lol… These e-mails are becoming more popular than the old “Maximum penis growth” and “Hi im some random dead guys smelly little brother and i want to give some random guy $120 billion dollars for shits ‘n’ gigs.

    It all sickens me..

    Reply
  • Craig 629 days ago

    Hey

    Nice post what are these 5 books you would recommended?

    Thanks

    Reply
  • Steve Ollington 629 days ago

    I can tell you two off the top of my head:

    The Art of SEO by Eric Enge, Jessie Stricchiola, Rand Fishkin & Stephan Spencer

    Search Engine Optimization Secrets by Danny Dover

    Also, Dave Naylor (my boss here of course) might get a book out at some point so we know that’ll be good!

    Reply
    • alan fuller 545 days ago

      http://www.roibot.co.uk

      I agree that the “The Art of SEO” is a great book, interesting what you say about SEO Amateurs, as these ‘low bidders’ make me feel like an Amaeurs, as I know everything in that book backwards, yet would never promise what they promise for those costs – so they MUST know stuff I don’t :-) (or perhaps they might be overselling, a little)

      Reply
  • Craig 629 days ago

    Yea got them both :(

    Is that a might as in he might do or is that might as in he is working on something?

    Reply
  • Steve Ollington 629 days ago

    Haha it’s just an idea at the moment but hopefully it will happen at some point.

    Reply
  • Chris Horrocks 629 days ago

    http://www.HorrocksConsulting.co.uk

    Excellent article David. The old adage of ‘you get what you pay for’ on the whole rings true with most reputable companies in this country. We are severely let down though by shoddy cowboy outfits who outsource at a peppercorn rate. I am not against outsourcing per se, however, a decent company will research who exactly is doing the work for them and what qualifications those individuals or companies hold. The industry is unregulated and therefore prone to abuse by unethical cheap fixers, who will use every underhand, spam infested, data threatening technique possible to make a fast buck and con clients with nonsensical claims of potential results. I applaud your stand on this subject and look forward to your future posts.
    Chris Horrocks
    Director
    Horrocks Consulting Ltd
    http://www.HorrocksConsulting.co.uk
    0161 850 0033

    Reply
    • David Whitehouse 628 days ago

      Hey Chris – it was written by Steve (just so you know)

      Reply
  • Emily Mace 629 days ago

    http://www.vertical-leap.co.uk

    Nice post – these cheap SEO companies fool so many people and this just leads to mistrust of the real hard working people who perform good SEO, so this needed saying!

    Reply
  • John Callaghan 628 days ago

    http://twitter.com/upliftmedia

    An SEO chicken and egg situation. What came first, the quality SEO services or the company willing to pay for it?

    Those responsible to for sourcing SEO services are as much to blame as SEO’s.

    Reply
  • Alastair 628 days ago

    http://www.sitestreamseo.com/blog/

    Nice post

    You make a really important point in that SEO is skilled work. If people fail to accept this (and I think many do) then they are likely to make bad purchasing decisions.

    I think “You get what you pay for” breaks down slightly with SEO services at both ends.

    At the low end, things are even worse than you suggest. When you pay a little, the results are often not a little better they are nothing but damaging.

    At the other end, you do need to pay money to get a good SEO but I have plenty of sympathy with buyers. You can pay a lot of money and end up with very average work from companies where their sales ability far outweighs the expertise of the intern who works on your project.

    Thanks for a well thought out and well written article.

    Alastair

    Reply
  • Steve Ollington 628 days ago

    That’s so true Alistair. Some companies have amaing sales people and are great at marketing themselves, but when it comes to actual SEO knowledge they haven’t a clue but think they do, they think it’s just a matter of meta tags and a few directory listings.

    Reply
  • Steve Ollington 628 days ago

    To be honest I don’t have a problem with outsourcing parts of the work involved, there’s time intensive stuff that anybody could do and which doesn’t require knowledge or experience… outsourcing that makes good sense, it’s when they outsource the stuff that should be done by experts when it becomes a problem, or they outsource all of it and then wonder why they get no results despite the fact that all they’ve done is hire someone to spam comment blogs and stick a few links into his already overly out-linked site network that’s all hosted on the same server, made of unfinished templates filled with spun content and has no trust within the search engines.

    Reply
  • John Callaghan 628 days ago

    http://twitter.com/upliftmedia

    It’s worth differentiating between a) outsourcing an SEO contract to an cheap SEO company with ineffective spamming SEO tactics and b) outsourcing menial tasks such as link acquisition research via Mechanical Turk and using platforms such as oDesk, People Per Hour etc to use skilled suppliers for copywriting, coding, infographics and so on. As long as you have a skilled SEO defining strategy, delegating tasks and passing off completed work in the second example it’s possible to build an SEO agency that does great work and achieves a return on investment for clients.

    Reply
  • Nathan Hawkes 628 days ago

    http://www.netmark.com

    I’m glad to see a post like this out there. I often get people asking us for our “lowest’ monthly price to see if they can afford our service. I almost feel like telling them that our lowest monthly service is really an in-justice and they won’t be extremely pleased for a while. At that point, we need to have a discussion about expectations. I often hear people talk about “Well, this company is going to do pretty much the same stuff you are except for about 1/2 the price. Can you do it for that price too?” No. I find that helping people decide that SEO is an asset that if done correctly will more than pay for itself… it always does. Most companies look at SEO as just another expense. That is sooo wrong, unless you’re using the wrong and inexperienced company. I spend a big part of my time when talking with potential clients that this is not the case. Anyway – excellent blog post!

    Reply
  • [...] Link Building vs Link Attraction – The difference between building links and link bait. You Get What You Pay For with SEO, Just Like Everything Else – Everyone tries to minimize their investment, but this explains what can happen what [...]

  • SEO Bod 628 days ago

    http://www.seo-bod.co.uk

    Great post. Many ‘SEO’ companies offer SEO services and they are a mix of all 5 of the options you list. They use a quantitive business model, more sales done the better. They don’t really care about becoming a respected or ethical digital marketing company, they’re in it for the money!

    Reply
  • [...] Steve Ollington/DaveNaylor.co.uk: You Get What You Pay For With SEO, Just Like With Everything Else [...]

  • Jared 627 days ago

    http://www.leasephilly.com

    Thanks for the post….as someone who is about to pay a company to do SEO work for me, it’s good to read that.

    Reply
  • Neville Dalton 624 days ago

    Interesting article. But are you saying: just go for one of the most expensive quotes? It’s a bit simplistic just to dismiss the cheapest as charlatans. What about those in-between? What of those charging high-end, which could represent a major gamble to a one-man business?

    I’m considering a quote from Yell.com – which most SEO web analysts are discouraging me from even contemplating. But surely their SEO expertise should be top-end?

    Reply
  • Steve Ollington 624 days ago

    Hi Neville, from my own personal experience with Yell.com and clients we’ve had who have used them, I can tell you I don’t think it’s a good idea (that’s experience with Yell from before working here by the way… in case I get anyone into any trouble). For a start it’s not SEO at all, they just label some of their stuff with the acronym as a sales tool… again, just my own observations having dealt with them but they don’t know squat about SEO and all they’re selling you is a listing with some stats with a bunch of baloney about how many hits they get from people looking for services like yours. It’s not SEO, it’s nowhere near SEO, and they shouldn’t be allowed to sell it as SEO. Hopefully there will be some kind of standard, official definition applied oneday with minimum requirements as to what SEO is, 90% of SEO services on offer will cease to exist at that point. Including that of Yell’s.

    Anyway. I’m not saying you have to go for the most expensive quote by any means, but don’t go too cheap. If it’s too cheap then it’s not possible. Hours must be put in for SEO so think how much that person is working for per hour, and how many hours they’re doing for you per month… if it’s too cheap then how is he managing to survive and still trade at such a loss?!

    The best thing you can do, is a lot of research. Use Google and search for the company name plus a qualifier keyword, i.e. http://www.google.co.uk/search?q=yell+seo+scam&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-GB:official&client=firefox-a

    Reply
  • Steve Ollington 624 days ago

    And don’t go with anyone based on what topseos.com say. They’re a massive scam themselves. Some companies that “win” their paid for awards then display them shamelessly on their sites even though everyone in the SEO community knows it’s nothing but a scam.

    Reply
  • Neville Dalton 624 days ago

    Thanks, Steve. Your responses help guide me on what to avoid, but of course, then comes the question of what to accept.
    Having read several of the blogs and comments via the link you left me, it sounds as though it’s a minefield, with only the experts themselves having a clue about whether they’re really offering value for money – at least, until it’s too late.

    Phrases like qualified or targeted traffic keep cropping up – what do they really mean, and how do you measure them?

    I also wonder whether SEO specialists can provide the all-round website service I might need, or is it better to seek out specialist designers/builders/SEO people? Surely that becomes extremely expensive and more difficult to manage?

    And whose advice do I seek when it comes to paying for hosting and domain names?
    Surely everybody is going to have a vested interest?

    Reply
  • [...] must be millions of pounds every year on worthless efforts to improve their position in Google. You Get What You Pay For With SEO, Just Like With Everything Else categorises the folks who will gladly relieve you of marketing budget in exchange for nothing, and [...]

  • Steve Ollington 624 days ago

    http://www.bronco.co.uk

    I would go with separating your services for sure. It doesn’t always have to be the case but you’ll likely have better success going for specialists in each area. That’s only two specialists that you need though. One web designer/web design agency to design and develop your site, and one SEO agency.

    I’d say it would make sense to find the SEO agency first as they could point you in the direction of web designers they’re used to working with at the same time as advising you on domains and hosting (and it’s useful to have the SEO company speak with the web designers whilst the site’s being built anyway so they can ensure it’s search friendly and crawl-able). The SEO’s will undoubtedly ask for certain things to be modified, etc… anyway so might as well have them correspond from the start.

    You’re right though, it is a minefield. But that doesn’t mean you have to get stung, there are some great agencies out there, you just have to make sure you check them out fully before signing with them. Google the company, and Google the names of the SEO’s, etc…

    Reply
  • Neville Dalton 624 days ago

    Helpful advice again, Steve. Thanks. Wish me luck!

    Reply
  • Keli 620 days ago

    http://KeliE.com

    I’m SO glad to see this article… have had many prospects collect several quotes, only to go with the lowest one and now they’re totally bitter on the whole SEO thing… It literally behooves me…

    Keli (of KeliE.com)

    Reply
  • SEO Go 615 days ago

    http://www.seogo.co.uk

    In the UK businesses are still very nieve when it comes to Search engine optimisation, we live in a sociality that likes to get a bargain and unfortunately they are uneducated in this subject. The play on words I see with SEO is damn right crooked, the government needs to crack down or start educating businesses on the fastest growing market in the UK if not the World. Any SEO company that can offer a fixed fee or a package without knowing key terms first(which is 90% of them) just can not deliver and its ruining the reputation of the real SEO companies. When I do seminars I always get challenged by what I call, The 5 minute SEO, the ones that spend a week reading forums with what is usually information we posted 7-8 years which is not valid any more, it actually is good for business as after I shoot them down in flames I have a large queue of potential clients! but this is not the point, this company may well be destroying companies or ruining reputations, even getting websites banned form Google. The SME’s cant afford this and it could very well put them out off business.

    Reply
  • [...] found this post on http://www.davidnaylor.co.uk/you-get-what-you-pay-for-with-seo-just-like-with-everything-else.html that discusses why they would be so cheap in a field where there are so many things to know about [...]

  • SEO Go 612 days ago

    http://Www.seogo.co.uk

    And that does include yell who also misslead people, spam the Internet with badly designed website with keyterm URL that are pathetic like seocompanycv1.co.uk now how is that helping your brand!! And they are short lived. My advice would be to employ an Internet marketeer, they can advise you on who to use or what campaigns to undertake. We say there’s 4 pieces to being successful online. Internet marketeer or marking company, a good website, SEO and social media. Done right you will succeed.

    Reply
  • Steve Ollington 595 days ago

    Yes definitely Yell, and their hard sales tactics are a disgrace. Still not as bad as Qype though, they all lie through their teeth but Qype’s got to be the worst in my experience.

    Reply
  • jim 517 days ago

    Nice blog except !! The SEO so called proffesional industry is the only product that you buy without necessarily getting anything back.

    Conversation -
    Customer – How much do you charge
    SEO – £ xxxxxx
    Customer – What do I get for that
    SEO – Links, on page optimisation, keyword research -blah, blah blah
    Customer – Will my site rank better
    SEO – Should do
    Customer – Will I rank front page
    SEO – Can’t say
    Customer – Will I get more traffic and therefore more customers
    SEO – Should do
    Customer – What can you say with certainty
    SEO – We will work hard and we will have your money afterwards whether or not we have improved your business.
    Customer – If I sell my product, my customers get a product. If I buy your services all i get is a promise that you will try hard.

    Your industry is a joke living on the needs of desperate people and businesses to buy into your money making scam. It works on a system of if you do well then both parties prosper but if you do not produce the results then you still prosper but your customer has lost both money and the time it has taken for you not to produce the results that he needs.

    If I buy and pay for something then I want a promise of results that will improve my business sales figures in return, not just a we will try really hard. !!

    Glad i’ve got that off my chest.

    By the way – you have noticed that its IT or SEO people that are agreeing with your blog

    Reply
  • Steve Ollington 517 days ago

    Hi Jim,

    Yes I’ve heard that argument before. The answer is then simple, either do or don’t use SEO… but do not expect those who are skilled to work for nothing just because they cannot guarantee the results. It’s not intheir hands, would you prefer to pay somebody who was honest with you about that or lied about it?

    Also, how please, is it different to traditional forms of marketing? It’s not… except that it can at least be measured. If you were to pay for a TV or newspaper ad, would you argue the same, that since there are no guarantees that it will provide more business you shouldn’t have to pay for it? What about a leaflet drop campaign? Or I know, how about you take the same approach with telesales… create a call centre, hire a telesales team. If not enough business comes from that you can just refuse to pay the team their wages, refuse to pay the phone rates, and the rent on the building!

    No Jim, I’m afraid the onus is on you to decide if you feel it’s worth your while, to research properly and make an informed decision. We as SEO’s are not going to sit there and apologize that we cannot guarantee anything as we’re honest about that from the start. As with any business, especially marketing, there is risk involved but it can also be very rewarding. You, as the potential client must just choose carefully that you go with an SEO who has knowledge and experience that they can apply.

    If you don’t like the risks, don’t take them… but don’t whinge that what exists and works for many doesn’t fit your situation because you’re not happy with those risks.

    “If I buy and pay for something then I want a promise of results that will improve my business sales figures in return, not just a we will try really hard. !!” <– Then go for PPC, less risk but less reward, (less long term results, less ROI, more expensive, etc…). But don’t moan about SEO, it is what it is… and it works well for many!

    And yes I’m not surprised it’s mainly SEO people who are agreeing, it’s an SEO blog, read by SEO people, on the subject of SEO… what did you expect?!

    Reply
    • Craig Addyman 517 days ago

      http://www.fusionunlimited.co.uk/

      Haha!

      Reply
  • Steve Ollington 517 days ago

    Oh and Jim, you have a quote by Mark Twain coming up as one of your testimonials:

    “Always tell the truth. Then you don’t have to remember anything.”
    by Mark Twain Roughin’ it

    Plus you’re cannibalizing with your keywords across the landing pages, it’s no wonder you are so bitter about not getting results with SEO… not really fair to blame all of us that do know how to do our jobs though is it!

    Reply
  • jim 517 days ago

    Except that as you yourself address in your article, your industry is rife with people who will promise anything – how are we the users of your so called skills supposed to know the difference between a good SEO and a bad one.
    Bad – perhaps charge you less
    Good and bad – can charge a lot
    Good and bad – offer referrals or recommendations
    good and bad – unable to offer guarantees of results

    “But don’t moan about SEO, it is what it is… and it works well for many!” remember this is in response to your moaning blog about poor SEO companies offering results that they can’t possibly acheive.

    I would love to work with a company that will do the quality SEO work that I need but it seems that the risk (as you put it) is all mine with no comeback on an unregulated industry. A partnership between an SEO company and its client should be exactly that, a partnership!! where both share the success and the failures, perhaps have a pay-per-results partnership, that would perhaps focus the SEO mind a little more

    My point about the responders to your blog is that it is easy to get affirmation from people who want the same as yourself.
    Well done Steve luverlly blog mate chum !

    An partnership between a

    Reply
    • Steve Ollington 506 days ago

      I think I might have gotten out of bed the wrong side that day lol. Sorry for being so blunt, and yes I see your point… unfortunately there are a lot of companies on the stitch and it’s not easy for businesses, especially small businesses that don’t have huge budgets to separate the wheat from the chaff. Hopefully someday there will be a better way of working it out, but for now I would say just don’t rush into anything, and don’t fall for anything just because the salesman is good at sales… that doesn’t mean the SEO’s are any good at SEO.

      Sorry again for my rageful reply the other day :D

      Reply
  • jim 517 days ago

    I remember Mark well, a very lyal customer. lol

    Reply
  • Steve 517 days ago

    http://www.bronco.co.uk

    Your best bet to check out whether an SEO is any good is just to research them, check their linkedin, etc… look for past results and testimonials (make sure they’re real too). Find a community of SEO’s and ask in there, the dodgy ones will get ripped to shreds in seconds.

    Reply
  • Anthony Johnson 506 days ago

    http://www.seogo.co.uk

    Oh dear! lol.
    Its very simple, call 3 companies that the SEO company has testimonials from.
    Its not rocket science.
    There are a hell of a lot of so called SEO Companies out there ripping people off, as there is in all industries.
    you wouldn’t buy a car with out checking its history right?
    just do your home work first.

    Reply
  • Paul 469 days ago

    Hi, as a small fencing firm based in Lancashire looking to attract local enquiries to our website, would anyone recommend the firm Searchquest based in Lancaster? I have spoken with this firm but cannot find any independent reviews of their work even though they claim to of being doing seo since 2000. I have also had proposition from MonkeyFish Marketing who are based in Burnley.
    Many thanks.

    Reply
  • Anthony Johnson 468 days ago

    http://www.seogo.co.uk

    My advice would be to look local first, much easier to get things done if you can pop in and see them and they will have local Seo knowledge and other local businesses you can exchange links with..
    If not, ask the company for examples and contactable testimonials, if they can not supply them then don’t use them.
    Feel free to contact me for advice or I will help you here, Either way.

    Reply

Write your comment

Optional

The Bronco Family
Work With Us