Less TalkTalk More Lies Lies
It seems that TalkTalk are targeting ADSL customers in the area where I live, which I don’t have an issue with at all. I have seen a few others before, Tiscali was one of the better ones, at least they didn’t make false promises and mislead the customer.
Bronco (me) sells ADSL via Griffin and Entanet mainly to businesses on a 5:1 contention ratio, 8 mb line, but we do have a few home users via the www.ripon-internet.com site and they get Ripon Internet email addresses.
so a few facts when a Ripon Internet or any other small independant ISP gets an ADSL account taken away by TalkTalk
1) Email addresses, for whatever reason TalkTalk’s newly acquired customer thinks they can keep using my email server and keep their Ripon Internet email addresses for free, of course when the email address is cancelled along with the ADSL they ring us up and shout at us saying that TalkTalk said they could keep the email address, this just isn’t the case… you cancel your ADSL you have cancelled your service with Bronco.
Ask TalkTalk if you can keep your email address at Talk Talk once you have moved away from them
2) Migration codes – something that TalkTalk seem to not like asking for, twice this month we have been informed by our suppliers that they are issuing cancellation charges, of course the customer needs to pay this £38+ fee normally, but if they had asked for a migration code they get to transfer to TalkTalk for free. Maybe if they had asked us before switching they would have found out that they would lose that email address that they have used for the last 2 years!
3) Also TalkTalk’s newly acquired customer will not be getting FREE telephone support from Bronco anymore, no matter what the TalkTalk sales person said before you transfered, you can’t just call us! and ask how to setup Outlook up …. we will charge you, I know you got that service for free before but you’re not a customer anymore.
4) Yes it can really take 3 weeks to move back to me because TalkTalk can take 7 days to cancel the line which means that BT can take 7 days to move the line back and another 7 days to get ADSL back on the line
So tell me your TalkTalk stories