Google Wallet – Shaking Up Retail In A Big Way
I was just reading a great article on Forbes, written by Gene Marks (you can read it here), in it he talks about the potential to kill off a lot of jobs in Supermarkets. I don’t necessarily agree with what he is saying – Sainsbury’s near me allow people to checkout on their own, as do many other supermarkets – so whether they use Google Wallet to pay or not doesn’t really make much difference – it could however save on checkout queues, which would purely save people time as far as I can see.
The key thing I took from his article was what Google Wallet can make possible. It’s going to allow small businesses to easily run loyalty programs with superb analytics features – the likes of which have only been available to the big supermarket chains and retailers. This is really going to help the little guy compete with the big boys – I think we will find small businesses who take advantage of Google Wallet more lean and nimble and perhaps we’ll see small businesses claw back market share from the big chain stores.
Google Wallet is going to help piece together the fragmented data stored online and offline. You will (hopefully) be able to easily track what % of people who see your AdWords ads and then come into your store and buy something. Even further than this, I imagine it might be possible to track Google Wallet visitors to a store via scanners at the doorway to determine if they make a visit without paying. You’ll then be able to see the full purchasing process, from someone seeing your ad online, coming into your store to check out the product and then ordering it online.
Not only this, but you’ll be able to track multiple purposes over time – meaning more advertisers on AdWords will be aiming for a return based on customer lifetime values rather than the first purchase.
Basically, AdWords bids are going to go through the roof (I can imagine them more than doubling) – and if you’re not into your web analytics you’re going to have a hard time keeping up, for those doing SEO – you’ll probably be worth more







Steve 632 days ago
http://www.bronco.co.ukJust to play devils advocate (which as you just told me you hate, meaning I’m going to start doing it far more haha); The bigger businesses have the money, time and resources to invest into looking at and experimenting with analytics data. I would have said smaller businesses (for the most part) won’t know where to begin with it, let alone being able to afford putting anything into it.
However, if they do… now would be a good time to be an analytics expert as call for them will be going through the roof!
David Whitehouse 632 days ago
I think at the moment the bigger businesses can actually do this, I think (hope) what Google will do is make Google Wallet integrate with Google Analytics in a very user friendly way. I mean until Google Website Optimizer was born who would have the skills and know how in small business to run statisticall confident split tests?! But now they can, and I think the same with happen with Google Wallet with regards to tracking offline visits and sales and customer life time values.
But yeah, analytics experts are most certainly going to get paid more, as are Google AdWords experts – as they can save their clients even more money by being more efficient and good at their job.
Greg 631 days ago
https://www.unibulmerchantservices.comNow that Google and Isis have opened up their mobile wallets to all major credit card brands, it seems unlikely that any single-product platforms will gather any speed. Yet, American Express is doing just that with its Serve and is signing up some big-name partners like Verizon. It will be interesting to watch for how long AmEx will be swimming against the tide, before changing direction. By the time they do, it may be too late to catch up. http://blog.unibulmerchantservices.com/google-wallet-goes-live-more-consumer-friendly-version-to-follow