Google AdWords Telephone Number

I got a email today from adwords, Is this new ….

Thank you for advertising with the Google AdWords program. As part of our ongoing efforts to provide you with the best service possible, we are pleased to offer you the opportunity to contact our AdWords specialists by telephone. You can now call our dedicated local rate number. If you are calling from the UK, please dial: xxxx xxx xxxx, alternatively if you are calling from the Republic of Ireland, please
dial: xxxx xx xxxx. Then, for fastest service please follow the instructions below:

1. To expedite your call, press 2 to enter your Customer ID. This number is located at the top of every page in your AdWords account, next to your name and email address.
2. Press 3 if you do not have your Customer ID available and would like to be transferred to the next available AdWords Specialist.

You can reach our AdWords Specialists by phone Monday, Wednesday and Thursday, between the hours of 9a.m and 6p.m and on Tuesday and Friday from 9a.m to 5p.m.

As always, we are happy to assist you in any way possible. Please also feel free to contact us via email at adwords-uk@google.com, and we will reply within one business day.

We look forward to providing you with the most effective advertising available.

Did everyone get one or did i doo something stupid again ;)

DaveN

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15 Comments | Leave a comment »

  1. 1. Simon Heseltine | May 3rd 2007 @ 4:33 pm

    I got one about 3 months ago. (US)

  2. 2. Dudibob | May 3rd 2007 @ 4:42 pm

    I ain’t got one, but then again, I don’t operate an active Adwords account…

  3. 3. Gareth Brown | May 3rd 2007 @ 4:55 pm

    Nah, nothing stupid! Our clients get them all the time, we not sure whether it’s triggered by spend or just a random thing. It’s even more weird when you get your own Google Employee to talk to…

  4. 4. Stephen | May 3rd 2007 @ 5:05 pm

    Got one of those last November for a UK account. We’d just increased spend, so I expect the two are linked.

  5. 5. Halfdeck | May 3rd 2007 @ 5:17 pm

    A while back, some guy over on Adwords Google Group answered one of my posts with Adwords phone number. Now I tried looking for that number but the entire thread is gone, nowhere to be found. Yeah, that’s not too surprising, but the gmail I received containing that phone number poofed too. Go figure.

  6. 6. Iain Hails | May 3rd 2007 @ 5:31 pm

    I have been running a large adwords account for a while now with over 30 clients and I have always had my own google ad rep to contact, With larger accounts it seems to be the norm

  7. 7. Dio | May 3rd 2007 @ 7:24 pm

    I don’t want to talk to an AdWords person, they’ll just scold me for all the naughty things I do that aren’t in the TOS. :(

  8. 8. Paul Carpenter | May 4th 2007 @ 10:13 am

    It’s been offered to people who spend a certain amount of money with Google for quite a while.

    Actually, after another point you get various specialist contacts. We’ve got a strategic advisor, an account manager and a technical contact… the service and advice they offer is actually pretty good and worth taking advantage of - especially as AdWords is piling on new features all the time at the minute.

  9. 9. Quality Nonsense | May 7th 2007 @ 9:09 am

    It’s handy for getting ads approved pronto for the content/search network just before weekends/bank holidays etc.

  10. 10. Carsten Cumbrowski | May 7th 2007 @ 9:29 am

    Tetsuto,

    I think the phone number you lost is available here.

    Let me know if that one does not work anymore. I never called it myself, since Google will not maintain campaigns for me nor do keyword research or adjust the “score” or my ads that I have to pay less per click. So..what’s the point :) Not to mention the awkward feeling if you talk to them about your stuff.

    Its like talking to the cops after they stop you with 75 mph on the freeway and you remember how you were going 100 mph just a couple minutes earlier before they got you :)

  11. 11. Bill | May 8th 2007 @ 2:00 pm

    I’ve been calling the AdWords folks in the US for a few years now, they’ve had a phone number where you can talk to someone for quite some time now.

    I’m not sure if you have to get to a certain level (ad spend per month) in order to get an email with the phone number or not.

  12. 12. semlady | May 8th 2007 @ 3:27 pm

    We got one a few months ago… the reps on the line are pretty helpful.

  13. 13. richkid | May 10th 2007 @ 5:06 pm

    I’m surprised. 12 comments about Sdwords phone number and I don’t see 866-2-GOOGLE? That’s 866-2GOOGLE. Quick and easy way to talk to an adwords specialist.

  14. 14. DaveN | May 10th 2007 @ 5:09 pm

    Hey richkid, Notice the title of the blog Dave Naylor a UK SEO

    886 -6-GOOGLE means Fuck all :)

    DaveN

  15. 15. Sally Dickson | June 29th 2007 @ 11:05 am

    Hi,

    What is the number for Adwords in the UK?

    Thanks’

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