GoCoffee Jura Coffee Machine
- 10th Oct 2008
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- Rant
GoCoffee.co.uk is a specialist supplier of coffee machines in the uk, and 2 days ago I purchased another Jura Coffee machine, due to increase in staff etc, they offer free delivery anywhere in the UK unless you want next day and because I’m at A4u next week we paid the extra for next day delivery… we even called them to make sure !
Why can’t on-line e-commerce companies just do what they say they are going to.
DaveN
15 Comments | Leave a comment »
Or any other company for that matter. ;-)
Did you ring yesterday or today to ask why they hadn’t delivered?
Did you ring yesterday or today to ask why they hadn’t delivered?
yep we rang yesterday, and they said that the manager was off and that things where going wrong but they would try to get it delivered, we asked to be told if it wasn’t going to happen
Try Using http://www.XpressCoffeeUk.co.uk I purchased my machine after a sililar experience and they delivery within 48hrs and helped me set it up by telephone !
I must be quite lucky when it comes down to buying online. I have had very few bad experiences, granted I am quite selective about who I buy from.
I think the only bad experiences I have had is buying things from eBay and using PayPal, but that’s more of an issue with the w*nkers that sell the occasional things on eBay rather than the shops.
I’ve had a massive problem with CityLink who are the company Amazon uses to get big parcels delivered. All I can say about these guys is avoid. It took them 5 failed attemps before finally they got there act together. In the end I was actually wondering if they had damaged or lost my parcel and were trying to fob me off until I gave up.
Im now feeling the need to invest in a coffee machine!
@Owen
Think yourself lucky! When Amazon first started out in the UK, they used to send 2 blokes up to Stoke in small ford escort vans at about 9pm at night. They then drove back down south the same night to their own depot and then the parcels were literally sometimes hand delivered at a HUGE loss to them, but they stuck with it, bless them, and look where they are now.
How do I know this? I used to chuck the (sometimes less than 10!!!!) books/cds in to the back of the escort vans in Stoke!
Rumour is Go Coffee are going bust
Hmmmm … still no sign of the coffee machine. The order was placed on the 8th October, expected on the 10th … when I chased it up last week I was told on Friday that it had been despatched and should be here yesterday or today … lets just hope it does turn up today or Dave’s going to get really mad with someone.
I bought a Jura Coffe maker (£799) from GoCoffee in June. I must have phoned them 20 times over the next few weeks. Each time they told me it would be delivered the next week. It never arrived and eventually I got my credit card company to refund me the money as GoCoffee failed to refund my money as they had promised. DO NOT BUY ANYTHING EXPENSIVE FROM THIS COMPANY AND EXPECT IT TO ARRIVE. DO NOT EXPECT A REFUND EITHER
I ordered a delonghi from GoCoffee on the 13/10/08 and it arrived two days later im great condition. I would like to also point out that i called them and they helped me set it up over the phone
Thanks GoCoffee Team!!
I have to agree with HD- spent three hundred pounds and still no refund or delivery of the item after three months.
Also operating as http://www.ukcoffee.com/ so avoid this too if you don’t want to get your finger’s burnt.
Finally, they keep mentioning “Marc Odley” who will carry out the refund if you manage to get through to them on the phone- at this point you know you’ve been had.
… did you ever get your coffee machine delivered? … I’ve beed chasing a refund from GoCoffee since September!
Yes It did .. and they gave me some free coffee. in fact they are our supplier of FairTrade coffee beans
GoCoffee have appalling customer service they fobbed me off 6 times regarding the expensive coffee
machine i had ordered and refused to tell me when it would arrive.
Refusing to refund money after a reasonable time
is out of order and will only lead to more ill will!
Dreadful service!