Facebook Running Anti-Google PR?
Sergey Brin, Rupert Murdoch, Steve Ballmer and Mark Zuckerberg are stood on the main street of a windswept desert town. The Good, The Bad, The Ugly and The Ginger, squinting at each other through drifting clouds of hot, red sand. A mournful lament plays on a flute and a rattlesnake shakes its song of death from under the boardwalk outside the saloon. At stake not so much a fistful of dollars as the whole goddamn internet. It’s a fight that’s getting dirtier by the day. Zuckerberg spits out his Juicy Fruit and glances from under his stetson at Brin. “My move”, he growls. Or kind of simpers, actually.
OK, so the reality is a little bit drier than that. Instead of guns and fisticuffs on Main Street, the weapons are those of the corporate boardroom: the media and expensive legal manoeuvrings. But the future is at stake here as the four media/tech giants each try to protect their own vision of how the future should work.
We’ve recently seen Google throw Bing’s reputation under the bus with some shrewd PR of their own (although who was playing dirty here isn’t all clear) and now Facebook have been caught trying to do the same to Google. A series of anti-Google stories have been appearing the US media – mainly centering around Google’s attitude towards privacy.
PR agency Burson-Marsteller, who work on behalf of Facebook, recently hired ex-political commentator John Mercurio to write on their behalf. Focussing his attention on Google’s “Social Circle” experiment, which has been a relatively quiet addition to the SERPs since 2009, he offered to ghost write opinion/editorial pieces for various high profile media outlets such the Huffington Post and Wallstreet Journal.
The tone of these articles was that Social Circle was a matter of genuine concern to users interested in protecting their privacy online. Finally, pitching the story to privacy advocate Christoper Soghoian, he came unstuck when Soghoian published the email exchange. It didn’t take long for the trail to traced back to Facebook, on whose behalf Mercurio – through Burston-Marsteller – was ultimately working.
In hagiographic shorthand, Facebook were trying to get negative stories about Google placed in the press.
Now there’s a lot of handwaving and running around about this as though this is something enormously evil. The fact is that there are legitimate concerns about Google Social Circle. Do you feel happy that Google is putting results into your SERPs based on the activities of your friends? Maybe you’re not. But did you know that they do this, and are you aware of exactly how much stuff Google really knows about you? As the fresh-faced internet professional you are, you probably know all this and treat it accordingly. But to Uncle Kenneth, this is a big deal.
The main problem here is really the pot attempting to call the kettle black. Facebook is hardly renowned for the privacy it brings to your life.
So, just like Google tried to slap down the advance of Bing by creating a story about Bing using Google’s data and thus calling Bing’s ability into question, so Facebook are trying to sow seeds of doubt in your mind about Google’s relationship with your privacy to take a little of the sting out of the anti-Facebook stories which regularly appear in the press.
Looking on from the side, you kind of wish they’d all just concentrate on doing their own thing better, rather than spending time and money trying to harass each other out of the market.
SIDENOTE: We’ve just had a big stand-up row in the office about whether Facebook is a competitor of Google. Anthony and Whitehouse say not, arguing that the two things are very very different business models. While clearly they are in that limited sense, my point is that they are competing for the same advertising revenues. If either platform proves to be a more effective medium for reaching consumers, then money will flow in that direction.
Like TV and radio, search and social will undoubtedly continue to co-exist, but the unwritten law of competition is thus: beggar thy neighbour. As the economy continues its uncertain path, advertisers want the most bang for their buck. If Facebook’s model of highly-personalised interactions based on an astoundingly detailed consumer profile can be show to be as or more effective than Google’s search-based interaction, then that is a threat to Google. No two ways about it. The same is also true of Murdoch’s pay-per-view content model and Apple’s App market.
While not a zero-sum game, advertising is a market with winners and losers, like any other.





Ben Greenwood 743 days ago
http://www.fluidcreativity.co.ukNot really sure why Facebook would use such underhand tactics when publicly calling into question Google Circle’s would probably have made more of a splash and done a better job – though as you say…not exactly got a great track record on the privacy front, have they!
Wouter 743 days ago
http://www.marketingbean.nlI highly doubt going about it head-on instead of chosen tactic would have been better. You’re actually saying you know how to do a better PR job than a top agency like Burson-Marsteller? Pretty arrogant?
On topic, i really enjoy these battles of giants. Sure, it might be better for everyone if they just went on about their job and core-activities. But this is just so entertaining
David 743 days ago
What Google did was a ‘face to fact’ confrontation what Facebook attempted to do was sleazy shadowy stuff.
Ben Greenwood 743 days ago
http://www.fluidcreativity.co.ukWell…I spent 10 years in PR so no, I owuldn’t say it was arrogent. More an educated opinion.
blogging tech news 743 days ago
http://www.bloggingtechnews.comThe battle now more powerful. I just can see.
R 743 days ago
Bing copying Google was for real and they have actually admitted it. Why i believe thats a legitimste campaign is because if 2 search engines will deiver the same result and thats because one is mirroring the results of the other and thst too after a delay of days, for me as a user, its more efficient to just sesrch at the source…in this case Google.
Now about Facebook, i am not sure. There have been rumors that Google is working on a social capability of their own. If this is indeed true, its quite likely facebook sees it coming and is looking to queer the pitch abt privacy concerns so tht people who re pissed off abt how fb treats their data who have nowhere to go today..well nowhere quite as good will not leave fb in droveswhen google does relelase their socisl property.
Having said this, i am comfortable with google knowing as much as it can about me so long as it is machines that will use it to throw more relevnt content at me and it doesnt recommend really private stuff like some porn website thatmy friend is watching letting me know that my friend actually watched it for example.
David 742 days ago
It is not Google or Facebook or Skynet that one needs to fear, it is the global finance machine which using greedy humans as its pawns contrives to make them click in such ways as to spread the illusion of unlimited wealth to a few of these and misery to mankind.
It’s final goal is for mankind to devour itself in its greed. You can only see parts of it, a Goldman Sachs here, a Lehman brothers there but even the mighty Google has no impact here. In fact the machine already has them both in its grasp.
Genite 738 days ago
http://www.genite.comIts really very tough to say anything about that.
KokoArena 725 days ago
http://www.kokoarena.comwhy is all the giants turning against each other, can’t each of them just do their own thing…