Empire Direct Goes into Administration
This has just happened, but it doesn’t seem to be making national news as much as it’s making local news here in Yorkshire. Empire Direct was a Leeds based firm with a big online presence, and had 14 UK stores in places such as Leeds, Wetherby & Derby. The stores have all been closed straight away once the administrators stepped in yesterday.
We wrote not so long ago about the problems that Dan H had when he tried to order a washing machine online, but was met with really poor customer service. Was the writing on the wall back then, and was this the signs of a badly run company? I know we all keep hearing about the credit crunch and the recession but it’s certainly weeding out those companies that have overtraded over the years and run their companies on a knife edge without any fall back plan if trading conditions changes. This obviously doesn’t help the people who have ordered goods from Empire Direct recently, including Kean my designer, who had treated himself to a new tv … lucky it was paid on credit card so will hopefully get the money back.
It makes me laugh though as Gordon Brown keeps going on about getting the economy moving again, and to buy goods, but its getting so uncertain as to who will fall next then where is it safe to buy any goods unless you can walk into a shop and take it away with you. It’s not even safe to buy cars anymore, as Becky is learning as she bought a 58 plate Honda Civic back in September and now Honda are stopping production for 4 months and our local Devries Honda garages have got the receivers in.
My predictions for the next to fall are the DSG group (Curry’s, Dixons & PC World) or the Home Retail Group (Argos & Homebase) .. but B&Q are also said to be wobbling too. The high street is going to be full of boarded up empty shops.





BFG 9000 1584 days ago
http://blog.bfg9000.co.uk” The high street is going to be full of boarded up empty shops “….. which will drive consumers to buy online
Dominic Hodgson 1584 days ago
http://www.thehodge.co.ukI can see the comet.digital brands being shut down soon, the Leeds one recently stopped taking returns which is always a good sign.
I can see PCWorld staying afloat and being span off into a different company if the others go tits up..
Andy (Blue Snapper) 1584 days ago
http://www.bluesnapper.com/blogDave. I think you’re right about CS being a good indicator of a well run, customer-focussed company.
Often in a boom, demand outstrips supply so staff can be as crappy as they like and still get customers/make their numbers. Shooting fish in a barrel.
Argos probably will go as it sells stuff that people really don’t need and really shouldn’t want. Fair play to them though – I used my local one at Christmas, first time in probably 20+ years. I was really impressed with their online reserve/collect system, ATM-like payment booths, staff were efficient and the store very busy. I’d like to see Bill Bailey work that into his act…
PC World suck and will go down fast! I only ever used them when I was absolutely desperate for something and couldn’t wait for an online retailer to deliver. If you want to see the human equivalent of scared, creatures running from a higher-intelligence life form, go to PC World and look like you want to talk to the staff before you buy – then watch them scatter to the four corners of the store. A few times I’ve managed to trap one (slightly sweaty with bulging eyes – horrible it was) to ask where I could find my £100+ potential purchase, only to receive a vague waving of their hand in the general direction I needed to go. Good riddance.
Andy
Jason Bates 1583 days ago
http://www.twofour.co.ukHi,
I am writing from a television production company. Have you been affected by the recent administration of Empire Direct?
If so we’d love to hear your experiences. You can contact me on Jason.bates@twofour.co.uk or ring me directly on 0207 438 1873 & I’ll call you straight back.
Jason Bates
Researcher
Chris Pearson 1583 days ago
I know the press keep telling us we are in a really bad credit crunch and the recession but i dont think its as bad as the press make out. We have our best christmas online EVER and in the last 3 months we are still doubleing sales and traffic. I think companys like empire and woolwoths that have not had good managment will now go under also i think for some it will be a good excuse to shut up shops that are not doing that well. There are still people out there with money just had a meeting with a customer that wants to spend £400,000 with us
will be very happy if he does.
Jo 1583 days ago
I’ve been affected by the administration. I had an insurance claim going for a TV and empire worked on behalf of my insurers. Now they’re gone, my insurers could only give me a cheque instead of replacement which has resulted in being chewed up by my overdraft
. now i have no TV
Lucky i didnt get one from currys any way, coz i’m sure they’ll be next to go. DSG group.
CD 1583 days ago
I bought an oven on the Empire Direct website last week and was told my order would be delivered this Saturday. I then find out the company has gone bust. After finally getting through on the telephone number, someone told me I wouldnt be getting my oven and I’ll be contacted in a few weeks. Could kick myself now as I’d paid using a debit card! If my order is there and in stock and has my name on it, am I entitled to have it???
DKCC 1583 days ago
i’ve just brought a house and brought all my electrical products from empire direct, cookers, fridge/freezer, ovens, hoods, TV, DVD player, Hi Fi, washing machine, tumble dryer etc etc, all was to be delivered on the exact day they went into administration, it was paid by maestro debit which is not covered unlike visa debit cards, i now have a house with no electrical furnishings, what do i do? these guys must know they were going into administration and still took orders knowing the customers had a very slim chance of getting the products!!! they are disgusting and trading standard should step in to see if any law has been broken regarding this!!!!!
JWD 1582 days ago
I guess that means the EmpireDirect 5 year included warranty on my Panasonic TV and 3 year on the BluRay are now worthless. Maybe should have bought from John Lewis instead!!
JD
Scottishmum 1582 days ago
I just bought a washing machine, also with the three year warranty added. I have no paperwork for the warranty so I don’t know if Empire Direct are liable or if there is a warranty company dealing with these.
I am counting myself lucky that I have actually received my appliance, unlike a lot of other people. I hope you get something sorted out.
WMT 1581 days ago
I ordered a Panasonic 46″ TV on 10 December and it was delivered on 4 January and is working fine. It came with a five year guarantee, so I suppose that is worthless. I’ve sent an email to the administrators querying the guarantee, but no reply yet! The 12 month manufacturers guarantee is still valid (I think) and I’m wondering if it’s worth taking out an extended warranty as well.
DBS 1580 days ago
http://www.dbsyork.co.ukAll products within the first 12 months warranty should be covered by the manufacturers. If you have proof of purchase then you should be able to go to your local dealer for service. Extended warranties are supposed to be “ringfenced” and therefore safe but unless you know who the underwritters are then this may cause a proble. The administrators should be able to give you this information and this “fund” should not be at risk to cover other company debts.
DBS
BustersDirect 1580 days ago
http://www.bustersdirect.comHi there we are a large online company that supplie home electrnics like tvs etc we are going under a massive new design also i would just like to make clear that if you buy a tv from the likes of currys they all come with manufacturers garantee so dont worry about if the tv breaks then you will get it sorted so please stop worring thank you
Busters Direct
DavidP 1580 days ago
I can’t believe how lucky I was!
I bought a portable DVD player from Empire Direct but it was faulty so I telephoned them on the Thursday to arrange for a replacement. They sent a carrier with the replacement on the following afternoon (Friday) who also collected the faulty player. On the Monday I heard that they’d gone bust. I must have been one of the last people to get my order from Empire Direct.
jamila 1580 days ago
i just recently purchased a washing maching from empire direct, and was supposed to have it delivered last saturday however i recieved a call saying that the depo warehouse had been broken into so all deliveries have been cancelled, on monday i called empire direct and they told me someone would come round on thursday, waited all day thursday and feeling frustrated called empire direct who then told me that on monday they have gone into administration and thaey dont know what is happening, they are not delivering any goods and they dont know anything about my refund of money!!! Am absolutely devastated first time i used this company and have suffered bad luck, the worse thing is i paid with a debit card so my bank cant even help me with the money.
Mark 1579 days ago
Technically a merchant should not debit your card until they despatch the goods.
David 1578 days ago
Your so right, I’ve been wondering how Curry’s/Dixons/PCWorld are surviving…
Matt Gott 1578 days ago
Hi
I bought a hi-fi on the 5th of January from Empire Direct which, at the time of ordering online, was in stock. I got an e-mail on the 6th saying the item was not in stock and could I call to say did I still want the item, which I said yes. On the 7th, my account was debitted, so I thought the process is in motion – 7 to 10 days for delivery. I heard about the collapse on the 21st, a day before the delivery deadline! Needless to say it hasn’t arrived – I’ve sent off details of my claim, so I’m still waiting. I too paid by maestro card, so I’m not covered. These companies shouldn’t take your money until the goods have been despatched – this is definitely a case for trading standards.
Matt G
Elle 1572 days ago
i bought a cooker from empire direct in their store in september 2007, at the time i took out their 3 year extended warentee, both of which were paid for by my grandma on her credit card.
today the oven part on the cooker has broken down.
im really annoyed as i expected a cooker to last me more than 16months!!!
does anyone know if im still covered (as i did pay for 3years cover).
zanusi only gave a 12month warantee with the cooker so i dont think i can go to them (unless theres some law anyone knows about that covers me)
im so angry, im a single mum of 2 and i dont have the spare cash lying around to just go buy another, thats why i took out the cover at the time!!!
Does anyone know if im still covered by the company admin, or if i can claim for a new cooker on grans credit card as the cover was purchased on that??
any help would be greatly apreciated!
Helen H 1393 days ago
I had a nightmare that lasted about 3 weeks with empire and resulted in me spending about 4 days off work waiting in for orders and hearing different excuses every day as to why it hadnt appeared – from the warehouse being broken into to them saying it had been delivered and i had signed for it and so threatening me with fraud! The best being its not their fault if im too lazy and stayed in bed and so missed the delivery (when i had been up and waiting since 6am) when it turns out it had never been attempted.
I was just wondering if anyone has actually heard from empire about their refund since all thsi happened? I submitted all the right forms etc but have never had anything at all back, not even acknowledging they received my form. Seeing as they website is now trading again Im pretty mad that they’ve just left us all high and dry, I need my money back! robbing b*****ds.
Pauline James 1124 days ago
We bought a Panasonic 42″ TV from Empire Ddirect 29th December 2007. It has recently packed in and the cost of repair is £490. We have the 5 year extended warranty. The transaction was paid for by Credit Card. Have we any chance of getting anything back under Section 75 rules?